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1.2 Based on 47 reviews
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  • Customers like
    • Initially the cost of the warranty 4
    • Idea 2
    • Turnaround time on claims used to be superior 1
  • Customers don't like
    • Being on hold and lied to 10
    • Poor service 9
    • No return calls 6
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This company is just horrible. They never call you back and when you do get in touch with them they just give you the run around. Please dont do business with...

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Purchased in 2014 for $1692. Went to use it last year and mechanic could not even get in touch with them. After numerous attempts he was finally able to get through. They agreed to pay only half of the $250 estimate. They never sent the check to the shop. Tried to call again and many times the phone would go busy and no response. Of course, I had to pay the full $250. I would have been happy paying just the half, but they would not even send a... Read more

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I purchased a Warranty from Direct Buy, when i cancelled it they told me that they would refund me more than $1800.00, to this date, six months later, i haven't received anything. But to make it worse, they went out of business. I believe that i will never get my money. I hope that someone makes them pay for this one way or another because they shouldn't get away wit this type of business doing this to anyone. There needs to be some kind of... Read more

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Bought and went to use it they are closed. Cost 1500 dollars I paid direct buy. Know I have to pay my repairs !!! Greg McIntosh

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Just found out this company is no longer in business. What recourse do I have. Mad in GA Read more

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I purchased this car warranty December of 2014. They never answered my calls and they charged me $2500. They never covered any costs of repairs either. I fully suggest that no one buys this warranty because its a complete ripoff.Ian try to cancel this warranty they daid they closed this business.

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I purchased warranty last year and they are not covering my vehicle and no refund. I live in California and would like to know how I can sue this company? Is there any class action suit against them? Does it have to be from CA since I live here? Should I sue them personally? Also: There website and direct phone number is no longer working. How do I find them? My email is ash_offspring@hotmail.com. Originally, my mileage on vehicle was... Read more

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I took my Mini Cooper to the shop because of transmission issues and gave them my warranty information. During this process I am told that it is not covered because it was driven to the shop and condition not safeguarded. I was also told that if I was not satisfied then I could appeal this decision. When I finally got someone to talk to me today I was told decision was final and I was told this. That is not correct, you can check your phone... Read more

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I have extended warrenty for my 2007 MS S550. Agent offered me coverage For 2 yrs. with $ 1400. Or 5 yrs for $2200.. I authorised only for $440 per year for 5 years,auto bank withdrawals,Company with drawn $440 per month for 5 month. And Says coverage for 2 yrs only. Address location was wrong,I send my nephew at same address,nobody was there.Now no phone contact,phone888 8654484 is temporary unavailable. This is fraud company.No phone to... Read more

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I like everyone in this complaint forum have been ripped off by Direct Buy Auto Warranty. We tried cancelling our contract in January 2016 and did everything they requested to get part of our money back and its now April 2016 and the company has not responded to our certified mailings, phone calls and emails. Needless to say we got ripped off $5000.00 for covering two of our vehicles. I am in the process of trying to find a law firm or class... Read more

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