I believe Direct Buy Auto Warranty company is a scam. I purchased a warranty from them for 5 years/ 100,000 miles, bumper to bumper.
I submitted a claim which I was told on the phone was covered under my policy. When I get to the mechanic's shop, I find that Direct Buy has denied this claim...due to a clause in my contract which states: " Any service that the manufacturer recommends...persuant to a service bulletin that applies to your vehicle is not covered." Well guess what, there are 36 of these bulletins for my vehicle, including the powertrain. Which means, I was paying Direct Buy for absolutely zero coverage. Additionally, each time I spoke to a representative on the phone, each and every one of the young men were quite RUDE.
They continuously cut me off and spoke over me. They were very arrogant and loud. It was as it they have been trained for combat, even for simple questions for clarity. They are the worse case of customer service I have seen in quite a while, not to mention that it seems to me that they have no plans of actually covering a major expense for your vehicle.
Also, they sent a verification form for my credit card and bank account.
And although my husband did not send it back, they are withdrawing money from our account anyway. DO NOT DEAL WITH THIS COMPANY!!
Review about: Direct Buy Warranty Warranty.