Anonymous

Possible Fraud!

I have been calling the numbers I find for direct buy warranty and it seems NONE of the listed telephone numbers actually allow you to speak with the company. I feel I paid for a service that DOES NOT EXIST. BUYERS DO NOT MAKE THE MISTAKE THAT I DID!!! I purchased this plan in 2014 and had the opportunity to use it once and now that I have another claim I'm unable to get any type of real response. The 888-865-**** number from the brochure doesn't work neither does the 732-333-**** on the website. I am so PISSED that I spent 2100 on this fraudulent warranty insurance. So at this point what do I do? Any answers or leads to get my money back will be greatly appreciated.
View full review
Reason of review:
Poor customer service
1 comment
Guest

Total fraud company. Look up the lawsuit filed by the Attorney General in NJ.

'File your claim with the AG in NJ. They are bankrupt so I doubt you will get any $ back.

Anonymous

Direct Buy Warranty - Car Warranty Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I too have a paid repair agreement with Best Buy Auto Warranty. I just found out that they are out of business. What recourse do I have?
View full review
1 comment
Guest

go to who you bought it from--probably your only recourse

If you bought it over the internet or by phone--SORRY

EXTENDED PLANS ARE LIKE HAVING GOOD CAR INSURANCE.

Its only as good as the company backing it and there are many that are top notch.

They cover major components for failures , none of them are bumper to bumper regardless of how it is sold to you. Make sure you buy from a reputable dealer and they have had this type of contract for years

Anonymous
map-marker Minneapolis, Minnesota

Direct Buy Warranty Customer Care Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
This company is just horrible. They never call you back and when you do get in touch with them they just give you the run around. Please dont do business with...
View full review
Reason of review:
Poor customer service
Anonymous
map-marker Wallingford, Connecticut

Total Scam

Purchased in 2014 for $1692. Went to use it last year and mechanic could not even get in touch with them. After numerous attempts he was finally able to get through. They agreed to pay only half of the $250 estimate. They never sent the check to the shop. Tried to call again and many times the phone would go busy and no response. Of course, I had to pay the full $250. I would have been happy paying just the half, but they would not even send a check. Just found out today that they are out of business, and I am out $1692.
View full review
Loss:
$1692
Pros:
  • Initially the cost of the warranty
Reason of review:
Warranty issue

Preferred solution: Price reduction

Jaquelyne Vrp

Direct Buy Auto Warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user May 05, 2016

I had signed up with Carchex and let the sales rep from Direct Buy talk me into cancelling with a better price, more options such as tire and rim and the no deductible for my first two visits.

I took my car to AMMCO Transmission which is who they recommend, they said it was valve body, normal wear and tear. I asked them which codes showed up and was told there was no codes to review.

The manager's next comment was wanting to know if it was okay to give my number to his boss since his bosses wife was looking for a mini cooper. I called and spoke to customer service and told them what happened and that I wanted to take my car elsewhere, the customer service rep said that was find he would to.

I told him that I could drive it to the dealer since they were only five minutes away and was told fine, then to get denied because I drove it to the shop.

I sent a email to a service rep who gave me her email address and asked her to forward to someone in upper management, she told me the one listed was on there web page was not monitored. Now her emails comes back as "undeliverable".

Original review May 04, 2016
I took my Mini Cooper to the shop because of transmission issues and gave them my warranty information. During this process I am told that it is not covered because it was driven to the shop and condition not safeguarded. I was also told that if I was not satisfied then I could appeal this decision. When I finally got someone to talk to me today I was told decision was final and I was told this. That is not correct, you can check your phone call on December 30, 2015 at 11:54 A.M. when I talked with Chris Johnson and you will see that this is not true. Anyone that knows about these transmissions will be able to tell you that once it gets hot, operating temperature, and the first slip occurs from “internal failure” it is totaled just by driving it to a safe haven if you’re lucky and any driving from that point forward is just a matter of luck because complete failure is imminent and there is no more damage that can result. Unfortunately this is a use and toss world and these are not something that is rebuiltable, not like the old 55 ford, which is why replacement consists of transmission, torque converter and valve body from the factory. Besides the repair of my vehicle I feel like I saved you at least $100 tow bill, the vehicle can be cranked up and driven find right up until the transmission gets hot. This is the first company that I have ever dealt with that has no one at Corporate office that will speak to you about a problem. Have had issues getting thru on your phone lines as well as the maintenance facility that was calling in on my vehicle, sit on hold and the phone disconnects. I called my sales rep, Chris Taylor at 3:09 P.M. on January 5, 2016 at Ext. 8823 and left a voice mail. I guess he must be out of town. The phone system alone is enough to put someone in a poor frame of mind just to get thru.I have dealt with the public for years and even as Management not wanting to talk to customers, it still falls under the job classification and if it doesn’t it should. The customers that you do not want to talk are also the ones that provide you and others as well as your families a paycheck. I always find that bi-weekly check to be very helpful for food, clothes, medical, utilities, etc., little things that keep coming up in our day to day lives.
View full review
Loss:
$11500
Pros:
  • Idea
Cons:
  • Prevemted from talking to decsion makers re my claim
  • No return calls
  • Unable to contact company
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker San Antonio, Texas

Direct Buy Warranty Is a scam

I purchased a Warranty from Direct Buy, when i cancelled it they told me that they would refund me more than $1800.00, to this date, six months later, i haven't received anything. But to make it worse, they went out of business. I believe that i will never get my money. I hope that someone makes them pay for this one way or another because they shouldn't get away wit this type of business doing this to anyone. There needs to be some kind of protection for consumers to prevent this from happening to me or anyone else. If there is a lawyer out there that would go up against them, i wish to talk to him. I figure that the consumer does't stand a chance with companies like these, no matter how hard you try. But i do believe that right now they are probably back in business under a different name that is similar to the old name?
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Saint Louis, Missouri

Short Review on June&nbs-04:00;27,&nbs-04:00;2016

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bought and went to use it they are closed. Cost 1500 dollars I paid direct buy. Know I have to pay my repairs !!! Greg McIntosh
View full review
Cons:
  • Loss of premium
  • I hate this company
  • Poor customer service
Anonymous
map-marker La Verne, California

PLEASE HELP WITH LAW SUIT AGAINST DIRECT BUY WARRANTY

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased warranty last year and they are not covering my vehicle and no refund. I live in California and would like to know how I can sue this company? Is there any class action suit against them? Does it have to be from CA since I live here? Should I sue them personally? Also: There website and direct phone number is no longer working. How do I find them? My email is ash_offspring@***.com. Originally, my mileage on vehicle was stated to them at 69k for coverage to begin at 70k. However, they changed paperwork to 74k. I had a water pump break down at 71k and they would not cover it. I have audio proof and contractual proof that my vehicles miles were at 70k when coverage was to begin. I am happy to take a full refund of $1,600 for my case and be done with them! However, I cannot get a hold of them so I'll now have to sue. Thanks for any help you can provide!
View full review
Loss:
$1600
Cons:
  • Customer service
  • Website down
Reason of review:
Warranty issue

Preferred solution: Full refund

5 comments
Guest

Just an FYI for all in this matter. I received a letter from the US Bankruptcy Court, as a Notice of Discovery of Assets.

I had to file a claim on form 410, which can be found on the Court's website (www.uscourts.gov/FormsAndFees/Forms/BankruptcyForms.aspx). The case number is 1-16-4****-nhl.

Has to be filed prior to 9/28/16 and submit supporting documentation (copy of contract). Good luck everyone!!!

Guest
reply icon Replying to comment of Guest-1183092

thanks

Guest

I too am outraged!!! I purchased a policy through DBAW last May and have never had to use it.

I am about to take my car in for service, and thought I would take a look and see hat my policy covers. I tried contacting Direct Buy, but number is disconnected and website no longer avail. WTF??? they basically STOLE $1,650 right out of my pocket!

BEYOND furious. What a scam.

Anyone else out there having same issue??? I am in California.

Guest
reply icon Replying to comment of Guest-1176487

We have two warranties with them. One was just purchased Oct 2015. Is there any recourse?

Guest

Please don't buy this warranty. They r cheating .

They charge me 2500$. Never cover nothing and never answer calls.

View more comments (4)
Kyona Eof
map-marker Sachse, Texas

Class Action Suit in Texas

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I like everyone in this complaint forum have been ripped off by Direct Buy Auto Warranty. We tried cancelling our contract in January 2016 and did everything they requested to get part of our money back and its now April 2016 and the company has not responded to our certified mailings, phone calls and emails. Needless to say we got ripped off $5000.00 for covering two of our vehicles. I am in the process of trying to find a law firm or class action suit for customers located in Texas. I've contacted the Texas Attorney General but not sure if they will do anything. We need a lot of folks from Texas to complain to them in order to start a class suit. Here is a link to the AG https://texasattorneygeneral.gov/contact-form/
View full review
Loss:
$4800
Cons:
  • Lies
Reason of review:
Poor customer service

Preferred solution: Full refund

4 comments
Guest

There is one more thing you can do to get your money back. File it with your CPA as a tax write off.

Speak to your CPA about it. We spoke to ours and submitted the amount of money lost from this fraudulent company.

Guest

I purchased extended warranty from Direct Buy and they were paid in full. My coverage is good thru August 2017 Now I found out they are no longer in business they need to either honor their contract or reimburse me $1000.00

Guest

I just filed a complaint with the Texas Attorney General's office today 5/26/16 as I am in the same situation as many, scammed out of $3500! and out of pocket for repairs! I hope Texas files a lawsuit as New Jersey has!

Guest

I bought Warrenty and paid full amount now they are close when I need work

View more comments (3)
Anonymous
map-marker Duluth, Georgia

Out of business?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Direct Buy Warranty - Out of business?
No answer. No reply. They dropped phone number from website. There appears to have been a class action suit as well as action from the NJ AG. Looking for outcome from AG. DISCLOSURE: Direct Buy Auto Warranty offers Vehicle Service Contracts ("VSC") which is commonly referred to as an auto warranty or extended auto warranty, though it is not. The purchase of a MVSC from DBW is not available in the state of New Jersey. Direct Buy Auto Warranty will not (A) Pay for repair and/or replacement of motor vehicle parts for any amounts exceeding the Manufacturer's Suggested Retail Price for the motor vehicle parts (B) Pay for the labor associated with repair and/or replacement of motor vehicle parts for any amounts exceeding the "current national flat rate hourly guide for labor" accord to the Mitchell Virtual Guide.
View full review
Loss:
$2200
Pros:
  • Idea
Cons:
  • Are gone
Reason of review:
Warranty issue

Preferred solution: Full refund

Anonymous
map-marker Dallas, Texas

Direct Buy Warranty Car Warranty Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased this car warranty December of 2014. They never answered my calls and they charged me $2500. They never covered any costs of repairs either. I fully suggest that no one buys this warranty because its a complete ripoff.Ian try to cancel this warranty they daid they closed this business.
View full review
Reason of review:
Bad quality
Anonymous
map-marker Riverdale, Georgia

Direct Buy Warranty - Review in Service Centers and Repairs category from Riverdale, Georgia

Just found out this company is no longer in business. What recourse do I have. Mad in GA
View full review
1 comment
Guest

Did you find any recourse? We have the same situation in Ohio

Purchased warranty in October- went to use and number is it working Trying to work with the credit card company but it's a long shot.

Hoping to hear from others who bought this warranty.

The email address came back invalid.

Thanks

Valissa Xtd
map-marker Burleson, Texas

Total Fraud

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bought an extended warranty, sold the car, agreed on the refund amount, but can't get the refund. They do not answer their e-mails or phone. They owe me over a thousand dollars. It's been six months, but no refund. I would never recommend anyone to ever buy anything from this company. As far as I am concerned, they are a total scam. Zack Harper, who I bought the warranty from, assured me that he would take care of my every need. He failed to mention only until I get your money.
View full review
Loss:
$1200
Cons:
  • Poor customer service
  • No return calls
  • Hours on hold
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

It is a scam. Nobody will answer the phone when you call and there is a new phone number.

Please contact your attorney general in your state and your insurance commissioner. You are in TX, and if you google, you will see that your AG already filed suit and has a cease and desist order (and fines) against DBW. Follow up!

Look up the AG in your area and file an online complaint with that department and the insurance commissioner. These crooks should be in jail for stealing people's money!

Guest
reply icon Replying to comment of Guest-1125701

I have already done both.

View more comments (1)
Elwin Dig
map-marker Binghamton, New York

Horrible DO NOT BUY DIRECT AUTO WARRANTY

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
fraud, very bad experience no answers from them what so ever, had to pay out of packet for last two repairs,if any body knows what is going on with them please post, let us know,also if any body knows who to contact to take legal matters I had my car in repairs last two times, and service manager called 5 times DIRECT BUY WARRANTY but no answers, so I had to pay,out of packet,I called 4 times with no luck send them a E-mail no respond
View full review
Loss:
$2000
Cons:
  • Scam scam scam scam
Reason of review:
Problems with payment

Preferred solution: Full refund

1 comment
Guest

I have been looking into lawyer advice also.... I have been trying to contact them since December!!!!

Phone disconnects and hangs up... Sends you to voice mail then disconnects!

I also emailed and no response. Someone needs to stop this company from scamming more people!

Anonymous
map-marker West Jordan, Utah

The best strategy against DB Warranty I've found so far

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Like many of you, I am also a victim of this scam/sham/fraud of a company, but instead of posting my experience I'd like to post some actionable steps I feel will help facilitate a positive change. 1. Submit a complaint to your state insurance commission. If your state regulates it's insurance market, a vehicle service contract (VSC) falls under their jurisdiction. 2. Chances are, DBW does NOT have a license to sell in your state. This immediately escalates your complaint and case number. 3. My state insurance commission contacted DBW on my behalf and put some real pressure on them to explain their case for denying my claim. 4. Failing to comply, my state agency has turned the matter over to it's legal branch and is pursuing enforcement action which will most likely lead to a C&D (Cease and Desist) order officially barring them from selling contracts to residents of the state. 5. Violating that order will thereafter expose them to more severe legal and punitive action. 6. This is a very easy step and most states have an online form you can fill out to file a complaint. The state insurance commission does most of the grunt work on your behalf. 7. If they get enough C&D Orders from enough states, their ability to operate will eventually be chocked to only states which are not regulated. Eventually this will hopefully force them to shutter their operation. Also, Feel free to file against them in Small Claims Court. While they may try to invoke the Arbitration Clause in their contract, be aware that the AAA (American Arbitration Association) will not arbitrate with Direct Buy because they fail to honor their policy regarding customer claims.
View full review
Loss:
$3800
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

4 comments
Guest

I filed with my AG in my state, however, I also filed with and spoke with the AG office in NJ. They informed me to file with the state of NJ, as "they were taking the lead" on this. I suggest you file with both and your state insurance commissioner.

Guest

Thank you! I also filed a complaint in my state with the Attorney General, as that is what the BBB in Ohio told me to do.

I will immediately file a complaint with my state insurance commissioner. Thank you!

Attorney General in NJ has already filed a suit against this company.

see below:

http://www.njconsumeraffairs.gov/News/PressAttachments/0226****att.pdf#search=direct%20buy%20auto%20warranty

Guest

Yes this *** bag company is really operates in an underhanded way. I contact the BBB of NJ and OH and they did not even answer them.

I'm in GA and plan on contacting the NAIC. next. I cancelled my policy due to poor reimburse of claim for only $50.

I hate these people and I hope they get what they deserve.

By the way their web site is still up trying to entice buys. BEAWARE and stay away!!!

Guest
reply icon Replying to comment of Guest-1108521

I would also like to add that I filed a complaint with the Attorney General and Insurance Commissioner in CA. I found the company and owner have been sued in NJ, OK, and WA .

In my limited research I found those states so far.

This is the link to the suit filed in OK. They are ordered to pay upwards of 125,000 in fines just for operating w/o a license in June.

Link below:

https://www.ok.gov/oid/documents/0714**_**-****-DIS%20JAM%20Final%20Administrative%20Order%2007-10-14.pdf

View more comments (3)
Anonymous
map-marker Converse, Texas

Direct Buy Warranty Customer Care Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The most unethical, immoral, deceptive business I have ever dealt with in 50 years! They have hurt numerous people and were allowed to get away with it. I have yet to get my requested refund. You can't even reach them by phone or email.
View full review
Cons:
  • Poor customer service
  • Being misled and lied to
Reason of review:
Problems with payment

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article