Purchased in 2014 for $1692. Went to use it last year and mechanic could not even get in touch with them.
After numerous attempts he was finally able to get through. They agreed to pay only half of the $250 estimate. They never sent the check to the shop. Tried to call again and many times the phone would go busy and no response.
Of course, I had to pay the full $250. I would have been happy paying just the half, but they would not even send a check.
Just found out today that they are out of business, and I am out $1692.
Product or Service Mentioned: Direct Buy Warranty Car Warranty.
Reason of review: Warranty issue.
Monetary Loss: $1692.
Preferred solution: Price reduction.
I liked: Initially the cost of the warranty.